Please note that charges are imposed for lost equipment If you still have StarHub Broadband/TV loan equipment, please visit any of the 4 StarHub Shops (Plaza Singapura, Jurong Point, Nex or Tampines Mall) to return the equipment.If you still have StarHub Mobile loan equipment/JumpPhones, please visit any of the 4 StarHub Shops (Plaza Singapura, Jurong Point, Nex or Tampines Mall) to return the equipment.If you have registered other services with any other third-party service providers (such as Netflix, Amazon Prime, etc), you may need to contact them personally to cancel the service for your StarHub mobile line.If you have been paying your StarHub bills by recurring credit card or GIRO, you may wish to terminate the payment with your bank.Go to Bills > Select Account to access your last bill, up to 6 months from your date of termination.If all your services with StarHub have been terminated, you can still use your Hub iD within 6 months from the date of termination to view the final bill or make outstanding payment where applicable.You will receive the remainder of the credit after it has been offset with any other outstanding payment If you have a credit balance, you will see a negative amount on the bill.For fibre services a Fibre Service Disconnection Fee of $32.10 (with GST) will be billed in your final bill.Find out the ETC for Mobile Voice Plans here If your mobile plan is still in contract, you will be billed an Early Termination Charge (ETC) in your final bill.
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You will receive your final bill within 2 billing cycles and will include: